Skipperdesk mit Wasserfall und Treppenaufgang
  • OG Wasserfall mit Wartelounge
  • Backoffice mit Aarelauf und Besprechungsboxen

  1. Regiobank customer zone

  2. Upper floor waiting lounge with waterfall

  3. Back office working areas

Regiobank Solothurn: in the flow

Complete renovation of Regiobank Solothurn: new customer zone and working worlds

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New working worlds. A customer zone waiting to be discovered and experienced. A blue thread flowing through the building — like the Aare in the market area: this is how the new Regiobank headquarters in Solothurn presents itself.

Story
The river Aare, which flows through the entire Regiobank market area, served as a source of inspiration for the development of the new customer experience and working worlds. Reflecting the market locations, it flows through the entire building in sequences. The flowing lines contrast with the strict building shell and create distinctive landscapes designed to surprise and to be discovered. The different currents, flow speeds and varying bank zones are emblematic of the different uses of the space. Lively places and quiet zones are created providing discretion — be it for conversations or undisturbed work. These newly created areas fit together harmoniously and will probably trigger memories of experiences in connection with the Aare, not only for customers but also for employees: be it a barbecue on the Aare with friends, a solitary walk to reflect on one’s thoughts, or a refreshing swim.

Kundenzone 1.OG mit Wasserfall und Concierge
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Customer zone with staircase to the 1st floor

Aarefolierung und Wasserfall
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River Aare course and waterfall

Servicezone Backoffice
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Service box in the middle zone

OG Wasserfall mit Wartelounge
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Waiting lounge on the upper floor with waterfall

Marktplatz mit Kaffeeküche
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Marketplace

Servicedesk höhenverstellbar
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Height-adjustable service desk at standing height

Servicedesk sitzend
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Height-adjustable service desk at seat height

Aarelauf und Wasserfall
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River Aare course with riverbank and river zone; waterfall with waiting zone 1st floor

Backoffice mit Aarelauf und Besprechungsboxen
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Working worlds

Private Banking Beraterzimmer Kundenzone 1. OG
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Consultant’s room in the customer zone on the 1st floor

12er Besprechung Stehtisch
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12-seater conference table at standing height

Skipperdesk mit Wasserfall und Treppenaufgang
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Skipper desk with waterfall and staircase to 1st floor

New working worlds
We have created new working worlds throughout the old building (Westbahnhofstrasse 7) and on the 2nd to 4th floors of the main building (Westbahnhofstrasse 11). The different needs and requirements have led to a reorganisation of the units. In the central zones you will find quiet and open zones for exchanges and meetings. Thanks to acoustic measures in the ceiling area and at the workstations, the open-plan office noise level is reduced to a pleasant level. The new organisation enables interaction between the different teams and creates a working atmosphere that makes employees look forward to being in the office — especially since everyone has been offered a height-adjustable workstation in solid wood as a sign of appreciation.

Customer zone
Just as a river landscape is constantly changing, the rooms can also be used flexibly. The positioning of the entrances and access elements on the north-east and south-west firewalls give the hall a free play. The dramaturgy and experienceability of the space are of great importance and create a living proximity to the customer. For this reason, the most important points of contact are placed in the foreground. Advice has the highest priority. Although the cash business is still present, it is not the first priority. The spatial design of the two entrances in the centre of the customer hall leads the clients to the skipper, who receives, accompanies and guides the customers. There is still a cash desk, but it does not have the same physical presence as the reception area, where triage and needs assessment take place.

In addition to the usual ATMs, the concept of the 24h zone also includes a discreet deposit area and a 24h autosave facility. The meeting and advisor boxes integrated into the space as well as the central staircase to the first floor divide the space and create a variety of zones to be used in different ways. The skipper’s desk is positioned in front of the abstracted waterfall in the eye of the customer staircase to the first floor. The skipper has both customer entrances and the access to the first floor in view and thus becomes the hub for the entire customer area. He also manages the allocation to the discreet counsellor niches for short transactions.

Clients with a meeting appointment reach the first floor using the generous, curved staircase behind the waterfall and are welcomed at the concierge desk. Thanks to the fully equipped coffee kitchen, aperitifs can now also be held in the free-flowing, spacious-looking foyer — if desired in combination with the large meeting room, offering the opportunity to hold events for up to 50 people when fully open. The individually designed consultation rooms provide the necessary flexibility for client meetings in a discreet, trusting environment.

Do you like what you see? Do you have a similar project in mind or would you like some detailed information?

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